Charlotte, North Carolina
Full Time

Archroma Color Management


The Account Coordinator is a critical position within the Archroma Color Management business as the face to Archroma retail and brand customers. This position is required to operate with a minimum of supervision and is routinely required to make important decisions that impact customer satisfaction, revenue retention and growth.

Key Responsibilities:

  • Retention of existing clients by ensuring customer satisfaction and by managing the timely delivery of Archroma products and services.
  • New Customer Acquisition and revenue growth through prospecting and other outbound sales related activities.
  • Establishing and maintaining the integrity of data for assigned customers and their products
  • Reviewing digital standard data, in Archroma communicator and tag printing databases
  • Distributing approved fabric to the proper phase of Archroma production.
  • Prepares and submits written reports in a format assigned by the Director of Operations or Sales and Dyeing Operations
  • Manager of all significant events relating to assigned accounts.
  • Handles potentially difficult customer problems or complaints independently. Requests assistance from other Archroma management as needed.
  • Assumes primary responsibility for documenting all pertinent information required for shade formulation, including light sources, fabric type, etc.
  • Ensures that all changes in retailer/brand-owner requirements are adequately defined and documented in appropriate systems.
  • Ensures that all agreed-upon requirements are met. Monitors delivery of products and services, and handles monthly invoicing of our retailer/brand-owner customers.
  • Awareness and follow-up to collect customer overdue payments, as directed by the Archroma Business Operations Manager or Director of Operations.

Desired Skills and Experience:

  • Bachelor's Degree or equivalent professional experience in Sales, Marketing or Customer Service
  • Excellent computer skills with a very strong working understanding of Microsoft Excel, Word, PowerPoint applications
  • 3 years of experience in a sales, marketing or customer service environment.
  • Excellent communication skills, both verbal and written
  • Highly organized with passion for continual learning
  • Good color vision as determined by tests administered by Archroma’s health services staff
  • Experience with color management standards and solutions preferred but not required

Apply Online

Our people have a rich tradition of working side by side with our customers as long-term partners and trusted advisors, developing tailored applications and solutions that help customers deliver business success.

This is how we help people fulfill their desire for products that appeal to their emotions and senses for a greater life experience, by developing beauty- and performance-improving technologies applied to everyday products.

We do that along the principles of "The Archroma to a Sustainable World: Safe, Efficient, Enhanced. It's our nature!"

As a minimum, we require your CV. You are able to attach up to 5 other documents you think may be relevant to your application.

Affiliations & memberships

Archroma are proud members and/or partners with the following organizations

View All »