Customer Service
Charlotte, North Carolina
Full time

Reports to: Head of Customer Service

Location: Charlotte, NC - USA (only local candidates will be considered for this role)

Position Summary:

A key point of contact with customers. Responsible for customer order management with a focus on maximizing customer satisfaction while maintaining cost control. Collaborates with sales, planning, logistics, and the businesses to ensure timely delivery of Archroma products. This position requires routine decision-making, cost management, and data management.

Key Responsibilities:

Customer order management

  • Manages assigned accounts, focusing on maximizing customer satisfaction
  • Follow up / tracking / tracing / expediting
  • Provides daily updates to customers and businesses on customer order status

Quality management

  • Manages problem recognition to decision process
  • Handles complaints, provide appropriate solutions and alternatives within the time limits and follow
  • up to ensure resolution
  • Ensures ISO documentation for necessary work instructions

Master data management

  • Responsible for customer master data integrity
  • Maintains customer/material info and customer account records
  • Ensures that all agreed-upon requirements are documented.

Critical Success Factors:

  • Alignment with Archroma’s ACTS pillars, particularly Teamwork & Collaboration
  • Self-driven
  • Excellent attention to detail
  • Strong communication skills – external and internal

Desired Skills and Experience:

  • Bachelor's degree or equivalent company/work experience
  • Experience with SAP or equivalent ERP systems
  • Proficiency in Microsoft Office, esp. Excel – advanced
  • Fluency in written/spoken French is a plus.
  • Analytical skills to investigate issues to help determine root cause
  • Must be willing to work flexible hours dependent on workload

Apply Online

Our people have a rich tradition of working side by side with our customers as long-term partners and trusted advisors, developing tailored applications and solutions that help customers deliver business success.

This is how we help people fulfill their desire for products that appeal to their emotions and senses for a greater life experience, by developing beauty- and performance-improving technologies applied to everyday products.

We do that along the principles of "The Archroma to a Sustainable World: Safe, Efficient, Enhanced. It's our nature!"

As a minimum, we require your CV. You are able to attach up to 5 other documents you think may be relevant to your application.

Affiliations & memberships

Archroma are proud members and/or partners with the following organizations

View All »