Customer Service
Charlotte, North Carolina
Full time

Reports to: Color Management Sales and Dyeing Operations Manager

Location: Charlotte, NC

Position Summary:

The Account Coordinator plays a crucial role in maintaining strong relationships with our retailer/brand-owner customers and ensuring their satisfaction with Archroma products and services. This position operates with minimal supervision and requires making important decisions that directly impact customer satisfaction.

Key Responsibilities:

  • Serve as the primary communications channel between Archroma and our retailer/brand-owner customers, engaging via telephone, in-person meetings, and representing Archroma at trade shows and industry events.
  • Manage the timely delivery of Archroma products and services to customers, including inspecting products and projects prior to shipping and billing to ensure accuracy.
  • Maintain the integrity of data for assigned customers and their products, ensuring accuracy and completeness.
  • Conduct color searches for customers and prospects using the spectrophotometer, preparing color search samples for shipment, and assisting with training classes for prospects and customers.
  • Assist with the digital and physical onboarding of new product libraries, customers, and businesses, including creating samples and prototypes as needed.
  • Serve as backup support for business operations, swatch production, shipping, and dyeing operations within the Archroma Operations team.
  • Assist shipping staff with customer orders, billing, and invoicing to ensure accuracy and on-time deliveries.
  • Log and resolve customer complaints, including measuring shelf inventory using the spectrophotometer.
  • Perform other duties and tasks as assigned by the Sales and Dyeing Operations Manager or Global Director.

Critical Success Factors:

  • Alignment with Archroma’s culture
  • Demonstrated ability to work in a fast-paced, dynamic environment, managing multiple topics at a time
  • Results-oriented, with a very strong drive and work ethic and commitment to excellence.
  • Strong communication skills internally as well as externally
  • Strong entrepreneurial thinking and experience working with b2b customers and internal professional staff
  • A creative, yet pragmatic problem solver; Methodical and hands-on as well as detail oriented.

Desired Skills and Experience:

  • College Degree or equivalent experience
  • Minimum of 3 years of experience with Archroma or equivalent industry experience.
  • Excellent communication skills, both verbal and written.
  • Excellent computer skills with a strong working understanding of Microsoft Excel, Powerpoint and Word.
  • Experience with visual and digital color approval processes, color science, color evaluation software and spectrophotometers is a plus.
  • Strong color vision as determined by tests administered by Archroma’s health services staff.

Our company

Archroma is a global leader in color and specialty chemicals with strong market insight, highly talented people and a long history of material excellence and expertise. Archroma is headquartered in Pratteln near Basel, Switzerland, and operates with approximately 4500 employees and 30 production sites, over 42 countries. Through our two divisions: Textile Effects (TE) and Paper, Packaging & Coatings (PP&C), we deliver specialized performance and color solutions to meet customer needs in their local markets. A company committed to innovation, world-class quality standards, high service levels, cost-efficiency and sustainability, Archroma develops technologies that improve the beauty and performance of everyday products. Products enhanced, colors enhanced, performance enhanced – “Life enhanced”.

Our people

Our people have a rich tradition of working side by side with our customers as long-term partners, developing tailored solutions that help customers deliver business success. Every day, with our passion, commitment to excellence and innovation, our people create specialized performance and color solutions designed to appeal to our senses and emotions for a greater life experience. At Archroma we foster diversity, equity and inclusion for everyone, whatever their gender, nationality, age, educational level, etc. Our different backgrounds and talents enrich our perspective and help us create a performance-driven and collaborative culture, based on its AACC pillars: 1) Achieve and exceed; 2) Adapt and innovate; 3) Center on customer; and 4) Collaborate and embrace diversity.

Apply Online

Our people have a rich tradition of working side by side with our customers as long-term partners and trusted advisors, developing tailored applications and solutions that help customers deliver business success.

This is how we help people fulfill their desire for products that appeal to their emotions and senses for a greater life experience, by developing beauty- and performance-improving technologies applied to everyday products.

We do that along the principles of "The Archroma to a Sustainable World: Safe, Efficient, Enhanced. It's our nature!"

As a minimum, we require your CV. You are able to attach up to 5 other documents you think may be relevant to your application.

Affiliations & memberships

Archroma are proud members and/or partners with the following organizations

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